Leading Wealth Management Company Selects Talend to Help Enhance the Customer Experience
UK-Based St. James’s Place to integrate trusted data, enabling “single source of truth” for its new customer-360 platform
Redwood City, CA - December 13, 2018 - Talend, a global leader in cloud data integration solutions, today announced St. James’s Place, an FTSE 100 wealth management company, selected Talend to replace its legacy Master Data Management (MDM) system and integrate a variety of client, fund, and corporate data.
Wealth and asset management organizations are engaging in digital transformation to maintain a competitive advantage, with improved customer experience driving the majority of digital projects. According to a survey conducted by Ernst & Young, 63 percent of senior IT executives interviewed are prioritizing improvements to customer experience and 50 percent to omnichannel access for customers in ongoing and future investment[1].
“Talend is helping us transform our approach to Master Data Management and enabling a wider digital transformation that will significantly enhance the services we provide to our partners and their clients,” said Jim Cleaver, Director at St. James’s Place. “Talend provides a key component of our modernized technology infrastructure and a foundation for our digital strategy by providing us with a single, trusted view of our data.”
St. James’s Place is replacing its legacy MDM system and plans to integrate its data, enriched with reference data, providing a capability to centrally maintain and syndicate primary records in a controlled and secure manner. The platform will deliver high-quality data from an authoritative single source to be consumed by business users and downstream applications in real-time.
“In today's intensely competitive marketplace, a business must initially address issues of data quality within the organization. We help companies ensure that data across the enterprise is accurate, complete, consistent, and in compliance with industry standards,” said Ciaran Dynes, SVP of Products, Talend. “St. James’s Place is implementing a digital transformation project to improve the experience of its advisers and their clients and we take pride in knowing we will serve a key role in enabling a better response to their needs.”
For more information on how Talend is helping financial organizations transform data into actionable insights, please visit here. Additional details on Talend’s complete portfolio of solutions can be found at www.talend.com.
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[1] Accelerating the transformation of wealth management through digital technology, EY, 2017